Terms of Service.

The agreement.

These Terms of Service ("Terms") govern your access to and use of Ragionex, operated by Fuad Alizada ("Ragionex", "we", "us") — the Memory service, its API and account dashboard, the optional connector and public website (together, the "Service"). Applicable open-source licenses continue to govern the software they cover.

By creating an account, requesting an API key, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you confirm you are authorized to do so, and "you" means that organization.

Your use of the Service is also subject to our Privacy Policy, which explains how we process personal data.

What Ragionex is.

Memory stores content submitted by you or your connected tools and returns relevant saved records for your AI or application to use. You are responsible for how your tools use that content.

Records belong to account-owned Vaults. Each API key grants access to your owned and shared Vaults with fixed permissions. The dashboard manages your account, Vaults, keys and records. New or edited content may not be searchable immediately.

Accounts & sign-in.

You can rename any Vault you own and permanently delete any Vault you own except your current default.

• Use an email address you control and keep it current. Sign-in links and account communications use that address. Keep API key secrets safe.
• One account per person. You may not create multiple accounts to exceed plan limits or evade suspension.
• You are responsible for activity you authorise under your account and for maintaining access to the email used to sign in. Responsibility for unauthorised activity is determined by applicable law.
• You must be old enough to enter a binding agreement where you live, and your use must be lawful there.

API keys & security.

Each named API key authenticates your account with permissions fixed at creation. You can revoke it in the dashboard. Changing its permissions requires a replacement key.

• Keep your key confidential. Do not embed it in public client-side code, public repositories, or share it with unauthorized parties.
• You are responsible for use of your key by anyone you authorise to use it. Responsibility for unauthorised use is determined by applicable law.
• If a key is exposed, revoke it in the dashboard and create a replacement within your plan’s active-key limit. Contact [email protected] if you need help.
• We may revoke or rotate a key where required to protect the Service or other users.

Usage limits & resets.

The Free plan's limits are shown on the pricing page. There is no separate stored-memory count cap under these limits.

Usage period. Free plan usage is counted in consecutive periods, with the period length and included request allowance shown on the pricing page. A period starts with your first billable request after the previous period has ended. Unused requests do not carry over. A request is one save, edit, restore or search call. Each page of search results counts as a separate request.

Listing, reading, exporting, deleting, checking status, viewing history or trash and managing Vaults, members or keys are not counted as requests; permissions and request-rate limits still apply.

Requests are counted for the account that makes them, including requests in Vaults shared with you. Reaching the limit does not delete saved records. Resource and content limits require changing the request or resources, not waiting for a new usage period.

Permitted use. The Free plan is for personal projects and for evaluating the Service. Commercial use, such as using the Service in a business's operations or in a product or service you offer to others, is not permitted on the Free plan.

Early access. The Free plan is in early access. We may change its features and limits, including lowering them, because of changes in operating costs or capacity, security risks, abuse or legal requirements. We announce reductions on the pricing page and by email at least 30 days before they apply, stating what changes, the start date and your right to close your account. Changes apply from their start date, not to requests already counted. If you do not accept a change, you can export your data and close your account free of charge.

Account-specific limits can apply; the dashboard shows your effective request allowance. Plans, quotas, features and the Free offer may change under Availability & changes. The pricing page describes the offer, subject to these Terms and applicable law.

Acceptable use.

When using the Service, you agree not to:

• Use the Service for any unlawful purpose, or to store, transmit, or retrieve content that is illegal, infringing, or that you do not have the right to use;
• Upload to Memory any content you are not permitted to process, including third-party personal data you have no lawful basis to handle;
• Exceed, circumvent, or attempt to evade rate limits, usage limits, or access controls, including by creating multiple accounts or sharing keys to pool limits;
• Probe, scan, overload, or disrupt the Service or its infrastructure, or attempt to gain unauthorized access to it or to other users' data;
• Reverse engineer, decompile or attempt to extract non-public service software or materials, except where permitted by applicable law or an applicable software license;
• Resell, sublicense or provide access to the hosted Service as your own product except where we permit it; this does not restrict using or exporting Your Content or exercising rights granted by an applicable software license.

We may investigate suspected violations and take proportionate action, including limiting, suspending, or terminating access.

Your content & data.

"Your Content" means content and queries that you or your connected tools submit to Memory.

• You retain the rights you hold in Your Content. We do not claim ownership of it.
• You grant us a non-exclusive license to host, store, process and return Your Content only as needed to provide and secure the Service for you and the people you share it with, and where the law requires it. We do not use Your Content to train AI models. This license does not replace a required legal basis or consent for personal-data processing.
• You are responsible for Your Content: that you have the right to submit it, and that processing it through the Service is lawful.
• We process personal data within Your Content as described in our Privacy Policy, including the applicable purposes, recipients, retention and international transfers.
• You can export and delete memories through the API or dashboard and close your account in the dashboard, subject to the retention and legal exceptions described in the Privacy Policy.

The connector can keep unconfirmed saves locally and retry them later. You are responsible for protecting your devices, credentials, exports and local copies; deleting server data does not remove those copies.

Personal data you store.

Where you act as controller of personal data in Your Content, we process it on your behalf as processor. Where you act as processor for another controller, we act as your subprocessor and you must be authorised to appoint us. This section is our data processing agreement under Article 28 of the GDPR:

• Scope. We process that data only to provide and secure the Service for you and the people you share it with, for as long as we hold it for you: storing, organising, searching, returning, exporting and deleting it. It can include any personal data in the content and queries you submit, such as names, contact details, preferences and project information, about you, your collaborators or other people the content describes.
• Instructions. We process the data only on your documented instructions — these Terms and your use of the Service — including for transfers. If EU or Member State law requires other processing, we tell you first unless that law forbids it on important grounds of public interest. We tell you immediately if we believe an instruction breaks data protection law.
• Confidentiality and security. Everyone we authorise to process the data is bound by confidentiality. We take the measures required by GDPR Article 32. Our security measures document, available on request, describes them and forms part of this agreement. We review the measures regularly, and you authorise changes that maintain or improve the level of protection.
• Subprocessors. You authorise us to use hosting, storage and network delivery providers to process the data, each bound by data protection terms no weaker than these; we remain responsible to you for their performance. You can ask us for the current list. We notify you of intended additions or replacements with sufficient time and information to object before the new subprocessor processes your data. If you object, you may export your data and end the affected processing before the change.
• Assistance. Taking account of the nature of the processing, we assist with data-subject rights requests through the Service’s export, edit and delete tools and other appropriate measures where possible. We assist with your obligations under GDPR Articles 32 to 36 by providing relevant information available to us about the processing, safeguards and incidents. Requests for assistance can be sent to [email protected]. We inform you without undue delay after becoming aware of a personal data breach affecting your data.
• End of processing. Before processing ends, you choose deletion or return of the data. Export it before closing your account, or contact us for return if access is unavailable. After processing ends, we delete the data unless EU or Member State law requires storage. Remaining recovery copies are deleted within the backup-retention period stated in the Privacy Policy. Ordinary record deletion uses the 30-day trash window; permanent trash deletion, Vault deletion and account closure do not.
• Information and transfers. On request, we provide the information needed to show we meet these obligations, and we allow and contribute to audits, including inspections, by you or an auditor you appoint, on reasonable notice. Transfers outside the EU follow the safeguards described in the Privacy Policy.

Reporting illegal content.

Our contact for authorities under the EU Digital Services Act is [email protected], in English. Users may contact us in English by email at that address or through the form on our Contact page.

To report content stored in the Service that you believe is illegal, email [email protected] with its exact location, such as its Vault and record identifiers, the reasons you consider it illegal, and a statement of your good-faith belief that the information and allegations are accurate and complete. Include your name and email address, except for reports concerning offences covered by Articles 3 to 7 of Directive 2011/93/EU, including child sexual abuse or exploitation.

Content-moderation decisions use human assessment. Access and usage limits are enforced automatically. We handle reports in a timely, diligent, non-arbitrary and objective manner. Where electronic contact details are provided, we acknowledge receipt without undue delay and notify the decision and available redress without undue delay. The decision notice explains any automated means used to process the report or reach the decision.

Where we restrict content, service access or an account because submitted content is illegal or contrary to these Terms, we provide the affected user with the statement of reasons required by law at the latest from the date the restriction is imposed, where electronic contact details are known. It explains the restriction, its duration and geographical scope where relevant, the facts relied on, whether a report or our own investigation led to it, any automated detection or decision-making, the legal or contractual basis and why it applies, and available redress. Statutory exceptions apply.

We do not provide a separate internal appeal procedure. You may use judicial remedies and any other remedy available under applicable law.

Intellectual property.

As between you and us, we own the Service and our software, interfaces, branding and site content. We grant you a limited, non-exclusive, non-transferable right to use the hosted Service under these Terms. No other rights are granted by implication.

Your Content and third-party materials remain subject to their owners’ rights. Applicable open-source and other third-party licenses continue to govern the materials they cover.

Accuracy & AI disclaimer.

Do not rely on the Service as the sole basis for decisions requiring professional, legal, medical, financial or safety-critical certainty without independent verification.

Availability & changes.

The Service is provided on an "as available" basis. To the extent permitted by law, we may add, change, limit, suspend or discontinue features, plans, quotas or the Free offer for security, legal-compliance, technical, operational or commercial reasons, including changes in costs or demand. We do not guarantee continued availability of a feature or offer, uninterrupted service or a service-level agreement.

Where applicable law requires a valid reason, advance notice, notice on a durable medium, continued access, termination, refund or another remedy, those requirements apply. We may act without prior notice where legally permitted, including urgent security, abuse-prevention or legal-compliance measures. Reductions to the Free plan’s features or limits, or withdrawal of the Free offer, remain subject to the reasons and notice described under Usage limits & resets. That notice period does not delay temporary, proportionate restrictions needed to address security risks, abuse or legal requirements, where immediate action is legally permitted. Such restrictions do not change the underlying plan entitlement. Mandatory consumer rights and binding commitments remain unaffected.

Disclaimer of warranties.

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that the context it returns will be accurate or complete.

If you use the Service as a consumer, nothing here excludes or limits any statutory right or remedy you have under mandatory consumer-protection law; those rights remain available to you regardless of the disclaimer above.

Limitation of liability.

The Service is currently provided to you free of charge. To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to your use of (or inability to use) the Service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any mandatory liability owed to consumers.

Suspension & termination.

You may stop using the Service at any time and export or delete your memories or close your account through the dashboard, as described in the Privacy Policy.

To the extent permitted by law, we may limit, suspend or terminate accounts, keys or access for a breach of these Terms, unlawful use, abuse, security risks or legal requirements. We may act immediately where protection of the Service or others requires it, giving notice and an opportunity to remedy a breach where required by law.

We may also discontinue a feature, plan, the Free offer or the Service for the reasons and subject to the requirements in Availability & changes. Nothing here excludes rights or liability that cannot lawfully be excluded.

Sections that by their nature should survive termination - such as intellectual property, disclaimers, and limitation of liability - continue to apply.

Changes to these terms.

We may update these Terms to reflect changes to the Service, its operation or applicable law, for the reasons described under Availability & changes. For accounts created before this version, its changes apply only after the notice required by the earlier terms and applicable law, and any required agreement. We notify account holders of significant changes by a method appropriate to the change, reasonably in advance where required by law or an existing commitment, and obtain agreement where required by law. Free-plan reductions follow the notice described under Usage limits & resets. If you do not accept a change, you may stop using the Service and close your account. Continued use has the effect permitted by applicable law; it does not replace consent required for personal-data processing.

Contact us.

Questions about these Terms? Write to [email protected].